FAQ

Hotel guests can book directly with car rental companies for chauffeur driven cars or self-drive rental cars from the airport to Nozo Hotel. Advance booking is recommended especially during the peak season. Alternatively, public transport is available by bus or train from the airport that stops at Furano station. The Hotel does not provide a shuttle bus service.

From Asahikawa Airport:

Shuttle Bus: takes 1.5 hrs.
expect delays during the winter season and recommend booking in advance. Please contact Hokkaido Resort Liner at www.access-n.jp/en/ for the latest bus timetable and prices.

For public bus contact www.furanobus.jp/lavender/

Train: Takes approximately 1hr and operated by Japan Railway. Please check JR Hokkaido
Railway Company https://www.jrhokkaido.co.jp/global/ for the latest train timetable.

Driving: Approximately 1 hr, expect delays during the winter season. Advance booking is recommended. Please contact Nozo Hotel for car rental recommendations.
Rental car/private transfer: Please contact Nozo Hotel Furano for further information and recommendations.

From Chitose Airport:

Shuttle Bus: takes 2-3hrs.
expect delays during the winter season and recommend booking in advance. Please contact Hokkaido Resort Liner at www.access-n.jp/en/ for the latest bus timetable and pricing.

Train: Takes approximately 3hrs 15mins and operated by Japan Railway. Please check JR Hokkaido Railway Company https://www.jrhokkaido.co.jp/global/ for the latest train timetable.

Driving: Approximately 2-3hrs, expect delays during the winter season. Advance booking is recommended. Please contact Nozo Hotel for car rental recommendations.

Rental car/private transfer: Please contact Nozo Hotel Furano for further information and recommendations.

Yes. We have limited free outdoor parking spaces available at the hotel, subject to availability, allocated on a first come, first served basis. We do not accept reservations for parking spaces. If our parking lot is full when you arrive, our hotel staff will direct you to an alternative lot.

Yes, you can arrange for your unaccompanied luggage to be sent to Nozo Hotel. Please only send your luggage or other package deliveries to arrive at the Hotel no more than 5 days prior to your check-in date as we cannot store the items for extended periods.

We also request that you arrange for round-trip luggage forwarding and prepay for luggage and package delivery service to prevent queuing upon check out.

On the delivery waybill please clearly write: the name the reservation is under, the reservation ID, the arrival and departure dates.

Please specify Hotel name and address details as follows:

We do not provide pick up and drop off shuttle service upon guest arrival and departure to and from the Hotel. Please obtain a taxi from Furano train station to the Hotel.

Check-in time is from 3:00 p.m. Check-out time is 11:00 a.m.

We will do our best to accommodate early check-in requests, however it cannot be guaranteed and subject to availability. Should you wish to guarantee an early check-in time, please book your reservation for 1 day prior to guarantee your room will be available upon your early arrival at the hotel. We will happily store your luggage for you if you arrive before your room is ready.

Late check-out is subject to availability on the day and may be subject to extra charges. Please enquire at the Hotel Front Office Reception on the night before your departure if a late check-out will be possible. Upon check-out, we will be able to store your luggage at the Hotel until you are ready for your departure. If you would like to guarantee a late check out for your room, we ask that you extend your room reservation for one extra night.

Best Rate Bookings:

Free to cancel up to 1 day prior to check-in.

Early Bookings and Long Stay Bookings:

1) 22 days prior to check-in, free cancellation.
2) 4-21 days prior to check-in, 30% of the total accommodation fee will be charged.
3) 0-3 days prior to check-in, 100% of the total accommodation fee will be charged.

Special Event Rate:

If cancelled, 100% of the total accommodation fee will be charged.

Children under 12 years are complimentary if guests are booking a room with breakfast package.
Children 12 years old and older are charged 100% full breakfast type.
The above children's pricing is applicable for guests staying at the hotel and walk-in guests.

Inside the Nozo Hotel building it is a smoke free environment. Please only smoke in the designated area outside the main entrance where there is an ashtray. If evidence of smoking is found in your room (including smoke smells or butts in the trash), we reserve the right to charge penalties based on non-compliance with our terms and conditions.

For third party Online Travel Agent Reservations please contact the OTA directly for reservation modifications. For direct bookings you may contact the hotel directly or on our reservation webpage.

Our Front Office Reception is closed between 00:00 - 6:00. Should you expect to check-in between these hours, please inform us in advance of your estimated late arrival time so that our night duty staff can prepare for your late arrival and assist you with the check-in. No show fees are applicable if guests do not turn up at the reservations check-in date.

We have a fully accessible room specially equipped for wheelchair users. The elevator access on all floors, and entrances to all facilities are wheelchair friendly.

We are sorry, but Nozo Hotel does not allow any pets inside the building. Guide dogs are exempt from this rule by law. Please note that valid international guide dog certification is required at the time of reservation.

All standard bookings have daily eco-friendly housekeeping on a rotation schedule. Every day the trash will be removed, towels replaced, and amenities replenished. On every third day, room cleaning will include changing of bed linens, room vacuumed, and toilet/bathroom will be cleaned in addition to the daily cleaning tasks.

Yes. Hotel guests are provided with complimentary access to our Wi-Fi network. Your password will be shown in the guest room upon check-in.

Yes, Hotel is happy to provide guests with baby cot. We suggest that you make this special request upon making your reservation so that the Hotel can prepare the baby cot prior to your check-in.

No, but we can provide information for outside vendors.

You should book your ski rentals in advance to ensure your ideal rental equipment is available. Peak season is extremely busy, and rentals can sell out quickly.

No, but we can recommend the local ski rental companies and you can contact them directly for more information. We do not provide ski rentals nor lessons at the hotel.

We welcome walk-in guests to utilize our hotel facilities including our restaurant, bar lounge, spa, bakery and shop all located on the ground floor of the Hotel. Other facilities are exclusive for our staying guests.

Yes, ski lockers are provided for Nozo Hotel guests only.

We will try our best to meet the special dietary requirements of our guests. Please inform our Nozo Hotel staff at the time of room reservations and/or restaurant reservations prior to arrival.

Yes. Every guest room has a humidifier for guests' convenience.

Unfortunately, we do not provide room service and we do not allow outside food and beverage to be consumed at the Hotel.

We will be able to keep the lost and found items for 30 days. After that period, we will dispose of them due to our storage capacity. Any food left in the hotel will be disposed of on the day of checkout. Please contact info@nozohotel.com for lost and found inquiries anytime.

Nozo Hotel accepts most major credit cards (Visa, Mastercard, American Express) as well as cash payments.